Complaints

Dear customers, if you encounter any problems due to the violation of the terms of use of the service, you can share your concerns with Shatel Voice of the Customer department by submitting your complaint. For example, issues such as:

• Changes in service quality not mentioned in the agreement
• Receiving no reply on your request
• Improper tone of the experts when responding to the customer
• Prolonging the stages for which the legal deadline has been announced
• Dissatisfaction with the means of communication and not being able to contact Shatel

Customer Complaint Handling Flowchart 

Full Name*

Email*

Customer Verification*

Service Phone NumberMobile service number (Shatel Mobile)User Namesubscription code

Identifiable Characteristic*

Service Type*

DSLPTPShatelTalkMobile service (Shatel Mobile)Phone ServiceBandwidth and organizational solutionsSelect

Province*

City*

Topic*

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