SLA Request
Service Level Agreement (SLA) is an option for users that allows them to determine the level of their service, and to claim compensation if the service does not meet the level requirements specified in the agreement. For more information and the cases considered as SLA violations, you can visit this page.
Dear subscriber; Please note that according to Resolution No.177 of Communications Regulatory Authority, the Service Level Agreement (SLA) is calculated on a solar month of 30 days basis.
