Changes

1) How can I change the phone number I receive the service on?

• Your request must first be submitted to Shatel Sales Unit via MyShatel website, or by submitting a line change request form signed by the service owner.
• Shatel experts check your service status to make sure your service is “in use”.
• The, previous debts of the new line must be settled with the telecommunication center.
• It will be checked if it is possible to provide service on the new line in the new telecommunication center.
• Changes will be applied in the system and your service will be provided on the new line soon.

2) How can subscribers submit their request to change their phone line number?

Subscribers can request to change their line number by sending a written letter and the documents required to install the ADSL service. To do this, subscribers can use any of the methods described below:

• Sending a request in writing to Voice of Customer section on shatel.ir (Shatel Services > High Speed Internet > Requests > Phone line Change)
• Sending the request in writing signed by the subscriber to Sales@shatel.ir
• Sending a fax to 91000003
• Paying in-person visit to Shatel customer affairs
• Request over the phone (with authentication)

3) Will the service period and internet allowance expire by changing the line on which ADSL service is provided?

It should be noted that if subscribers request to change their phone line number at a time that coincides with the new contract period, their service period resets and they enter the new contract period on the service provided on the new phone line.
If the line change is requested during a contract period, the allowance will not reset, and the remaining allowance will available to the subscriber after line number changes.

4) When is the service disconnected after it is requested to change the line number?

The current service is disconnected as the request is sent and applied in the system.

5) How long does it take to change the line?

After sending documents to the telecommunication center, it takes 7 to 10 business days to complete the procedure. It may take longer in some telecommunication centers, in which case the subscriber will be informed.

6) Does the line change involve costs?

Yes, after changing the line number on which the service is provided and after the service is activated on the new line, the subscriber must pay the activation fee.

Renaming